Customer Service

Customer Service – FixMox.com

At FixMox.com, we're committed to delivering a safe, smooth, and reliable experience — from the moment you place your order to the moment your fish antibiotics arrive. Below you’ll find all key information regarding shipping, returns, payment methods, account support, and how to reach us if you need help.

Shipping Information

  • Order Processing: All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Carriers: We ship via USPS and FedEx for fast, trackable delivery.

  • Shipping Costs: Calculated at checkout based on order weight, shipping method, and destination.

  • Estimated Delivery: Displayed during checkout. Times may vary due to weather or holiday delays.

  • Domestic Shipping Only: We currently only ship within the United States.

  • Free Shipping: Occasionally offered during promotional campaigns. Join our email list to stay informed.

Returns & Replacements

  • Return Policy: Most unopened items are eligible for return within 30 days. For details, see our Refund Policy.

  • How to Return: Visit the refund policy page or contact our customer service team for assistance.

Ordering & Payments

  • 24/7 Ordering: Place orders securely anytime at FixMox.com.

  • Accepted Payment Methods: Visa, Mastercard, American Express, Discover, and other major credit/debit cards.

  • Currency: All prices are listed in USD. Pricing may change without prior notice.

  • Promotions: Exclusive offers and discounts are announced through email and social media. Stay connected!

Account & Order Management

  • Track Your Order: Log into your account to view real-time order status and shipping updates.

  • Manage Your Account: Easily update your billing info, shipping addresses, and password in your account dashboard.

Privacy & Security

  • Secure Checkout: Your personal data is protected with SSL encryption and secure payment gateways.

  • Privacy Policy: For full details on how we collect, use, and protect your data, visit our Privacy Policy.

Terms & Conditions

By using this website and placing orders, you agree to our Terms & Conditions.

Need Help?

Our support team is here to assist with any order or product questions.

  • Email: info@fixmox.com

  • Phone: +1 (478) 999-9555

  • Address: 1309 Coffeen Avenue, Sheridan, WY 82801, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST