Frequently Asked Questions (FAQ) – FixMox.com
Got a question? You’re not alone! Below you’ll find answers to the most frequently asked questions about ordering, shipping, fish antibiotics, and returns. If you still need assistance, don’t hesitate to contact us — we’re happy to help.
Ordering
Q: Can I place an order without creating an account?
A: Yes. You can check out as a guest. However, creating an account lets you track orders, view history, and manage your preferences.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and other major debit/credit cards.
Q: Can I change or cancel my order after it's placed?
A: Contact us immediately. If your order hasn’t been processed yet, we’ll do our best to update or cancel it. See our Cancellation Policy for full details.
Shipping
Q: Do you ship internationally?
A: No. We currently ship only within the United States.
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days. Expedited and Overnight options are available at checkout.
Q: Will I receive a tracking number?
A: Yes. Tracking details will be emailed once your order ships.
Returns & Refunds
Q: What is your return policy?
A: Most unopened items can be returned within 30 days. Visit our Refund Policy for full terms.
Q: How long do refunds take?
A: Refunds are usually processed within 5–7 business days after we receive and inspect the return.
Q: Can I return opened or used items?
A: No. Due to health and safety regulations, we cannot accept opened or used medications.
Fish Antibiotics
Q: Are your fish antibiotics pharmaceutical grade?
A: Yes. All products are pharmaceutical-grade and intended for ornamental fish use only.
Q: Do I need a prescription to order?
A: No prescription is required. However, our products are for fish use only and not for human or pet consumption.
Q: What if I’m unsure which antibiotic to choose?
A: Contact us with details about your fish’s condition, and we’ll guide you to the most appropriate solution.
Popular Questions from Our Customers
Q: What is the best antibiotic for fin rot?
A: Fish Mox (Amoxicillin) or Fish Flex (Cephalexin) are both excellent options depending on the infection’s severity and location.
Q: Can I use fish antibiotics for dogs, cats, or other pets?
A: No. Our fish antibiotics are strictly for ornamental fish and not intended for other species.
Q: Is it legal to buy fish antibiotics online without a prescription?
A: Yes. Fish antibiotics for aquarium use are legal for over-the-counter sale in the U.S. and do not require a prescription.
Q: How do I choose the right fish antibiotic?
A: Refer to our product pages or contact our team for help based on symptoms and tank setup.
Q: Are your products safe for saltwater tanks?
A: Most are suitable for both freshwater and saltwater use. Always check product instructions and monitor water quality.
Q: Will antibiotics harm my tank’s biological filter?
A: Some antibiotics can disrupt beneficial bacteria. It’s best to treat fish in a quarantine tank. After treatment, restore the biofilter using probiotics.
Q: Can I combine multiple antibiotics?
A: Not recommended unless advised by a vet. Mixing antibiotics can cause interactions and reduce effectiveness.
Q: What’s the difference between Fish Mox and Fish Mox Forte?
A: Fish Mox = 250mg Amoxicillin per capsule.
Fish Mox Forte = 500mg Amoxicillin per capsule. Choose based on tank size and severity.
Q: How should I store unused fish antibiotics?
A: Store in a cool, dry place (59°–86°F), tightly sealed and out of reach of children and pets.
Q: Can I get free shipping?
A: Yes. We offer free shipping during special promotions. Subscribe to our newsletter for alerts and coupons.
Contact & Support
Email: info@fixmox.com
Phone: +1 (478) 999-9555
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Address: 1309 Coffeen Avenue, Sheridan, WY 82801, United States
Still need help? Contact us here →
